Employment Type Full time

Company name US0670 DON

Compensation $80,000

Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

Job Profile Summary Responsible for retaining and strengthening client relationships. Activities include: • Planning and strategizing to retain and expand current customer relationships • Ensuring high-quality customer service and issue resolution in order to retain current clients • Client engagement activities, including identifying client business requirements and preparing proposals and quotations • Industry-specific relationship management activities, including broking, financial planning, asset management, advertising account management, etc.

Description

JOB SUMMARY

The Account Development Manager drives the overall penetration, retention and expansion footprint of our largest and most impactful multi-unit customers at DON and Sysco. This role is responsible for the daily account management, portfolio review to identify growth opportunities and customer overall customer development.

RESPONSIBILITIES:

• Lead the daily management of assigned account portfolio to best support overall needs of customer.

• Identify and propose penetration opportunities through leveraging the entire DON product catalog to best complete a total analysis on operator business.

• Develop relationship and follow up on goals with assigned account portfolio through working with Senior Director, Account Management & CMU

• Engage Equipment & Supply Product, Customer Service and Bids teams as needed, to support expansion efforts and revenue growth of customer base.

• Participate in Qtly and yearly Business Review‘s with assigned customers.

• Support and participate in onboarding and training of assigned accounts as they transition into DON customer base

• Continually communicate opportunities, wins, progress, ideas, etc. with key account decision makers.

• Identify underperforming customers and develop improvement plans with leadership to drive overall profitability and growth.

• Work with RNBD Team and Equipment & Supply teams on facilitating quotes as assigned

• Provide process and department training (i.e. quotes, customer service, product team, etc.) customer team as needed

• Address inquiries from customers (shipping, product, expediting, quotes.)

• Use experience and knowledge to resolve escalated or difficult issues and escalate to Department Manager/Director when issue exceeds authority.

• Meet or exceed sales goals.

• Responds timely and accurately to all incoming customer correspondence.

• Other duties as assigned.

QUALIFICATIONS:

Basic Qualifications:

• Bachelor’s degree or equivalent work experience

• Account management experience in an enterprise level support environment with a strong understanding of corporate account support. 

• Minimum 2 to 5 years’ experience in food service industry or related field

• Ability to discern the business and operational abilities to meet customers’ needs based upon the business requirements & objectives of each product and customer.

• Customer centric and Internet savvy

• Strong MS Office skills

Preferred Qualifications:

• Restaurant supply/commercial food service experience

• Understanding of E&S products.

• Understanding of Sysco solutions.

• Bilingual Spanish

• Able to travel on occasion with some overnight stays

Professional Skills:

• Coordinates and manages time consistent with the plan elements and expectations for each account.

• Able to analyze business and identifies new areas for growth, build related engagement models and execute on them.

• Talks and acts with customer service in mind. Builds relationships with senior decision makers in accounts.

• Ability to prioritize and work multiple tasks and exceeds deadlines.

• Ability to work independently and with a group on various on-going projects simultaneously.

• Effectively communicate with internal and external customers (management, co-workers, vendors and customers.)

• Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)

• Excellent oral and written communication skills with the ability to network internally and externally.

• Must have the ability to carry out instructions furnished in both oral and written form.

• Ability to plan and organize time and projects efficiently.

• Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.

• Maintain a professional working relationship with customers at all times.

• Ability to act in an ethical, honest and professional manner at all times.

• Maintain discretion with all company information regarding customers, pricing, products, and procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to sit for prolonged periods of time.

• Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.

• Must be able to look at a computer screen for prolonged periods of time and type.

• Requires the ability to read written instructions, reports and other documentation.

• The employee must occasionally lift, carry and/or move up to 30 pounds.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The employee frequently is required to talk or hear.

• The noise level in the work environment is usually light to moderate.

Working Conditions:

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be currently authorized to work in the United States.

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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