Summary:

Responsible for thelogistics, sales support, projectcoordinationand all responsibilities needed to support our multi-unit customers. 

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• Bachelor's degreein Supply Chain, Operations, and Businesswith at least 2 years of priorsupply chain or quality controlexperienceORHigh School Diploma/equivalent with at least5years of priorsupply chain or quality control experience

• Working knowledge of Info Builders, SAP System reports, Don Quotes, and Auto Quote.

• Effective time management, prioritization,andcommunication skills.

• Exceptional organizational and administrative skills; high attention to detail; and the ability to handle multiple tasks, prioritize and carry them out independently.

• Strong working knowledge of MS Office (Word and Excel).

Preferred:

• Bachelor's degree in Sales, Communications, Operations, Business, or related.

• Experience with Microsoft Illustrator, intermediate to advancedproficiencyworking withSAPand experience in sales support within a distribution environment.

ESSENTIAL DUTIES

• Coordinatelogisticsin regard tonew customerroll-outs, openings, and productroll-outswith both internal and external customers.

• Attendall business review meetings withmulti unitcustomers (on/offpremise).

• Ensurethat databases aremaintained,utilizedand updated to provide essential data to all Don Users.

• Communicatedirectly withMulti-Unitcustomers to address questions, issues,quotesand contracts.

• Communicatespecific multi-unit program details to internal departments as needed.

• Makeoccasional sales calls andresearches/resolvescustomer issues and inquiries.

• Preparequotes, NMR’s, cost-plus forms, contracts, customer Order Guides (in conjunction with Marketing Services), C/SC, price list maintenance and other forms or reports.

• Requestliterature, samples, proofs of delivery from manufacturer.

• Generatequotes on stock and non-stock items.

• Assistin pre-pack check-ins, on-site at customer openings.

• Resolvecredit issues with customers.

• Use sales rep inventory/price list to match Don items,acquiresvendor contract pricing andsetsin-house contract price levels.

• Prepare Sales Presentation book includingquotewith pricing and photos, Ed Don info, etc. for presentation to customer.

• Work with Sales Rep and DSM to set Cost-Plus pricing levels, process through the Finance and New Accounts Departments to tie all units to the new class/subclass and price list.

• Set-upnew accounts and vendors as needed.

• Enter contracts, prepareNMR’sand follow through with vendors toexpeditenew product shipment.

• Prepare Order Guides.

• Work with Customer Service to set up don.com for all units.

• Coordinate customerlogisticsfor opening pre-packs and deliveries.

• Review and renew monthly vendorcontractand in-house contract expirations.

• Initiate negotiation process with vendorsregardingprice increases / issues.Notify customers of price increases.

• Research new vendor sources andset andmaintainin-house contracts on 8P items.

• Create andmaintaina customer Stock Level Report using all 8P items and weekly usage items.

• Review reports weekly to avoid outages.

• Work with Buyers to alert them to low stock andconfirmsexpected arrival dates to increase stock levels where needed.

• Usedatatracker to track various sales patterns.

• Serve asliaisonto answer questions from Customer Service and customers.

• Resolve special issuesregardingcustomer satisfaction (stock, pricing,transportationetc.).

• Perform other duties as assigned.