Employment Type Full time

Company name US2160 Sysco Guest Supply, LLC

Compensation $21.49 - $32.26

Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

Job Profile Summary The Sales & Operations Support Specialist supports Sales and Distribution Operations by ensuring accurate item balance and transactional integrity between PeopleSoft and High Jump/K1, while addressing customer returns, delivery issues, and claims. It aligns with company policies to optimize costs for both the company and customers. Key responsibilities include daily reconciliations, transaction analysis, shipment discrepancy resolution, and effective communication with the Sales and Distribution Teams to ensure seamless operations.

Description

Who We Are:

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco – an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. Learn more by visiting www.guestworldwide.com

Position Purpose:

The Sales & Operations Support Specialist supports Sales and Distribution Operations by ensuring accurate item balance and transactional integrity between PeopleSoft and High Jump/K1, while addressing customer returns, delivery issues, and claims. It aligns with company policies to optimize costs for both the company and customers. Key responsibilities include daily reconciliations, transaction analysis, shipment discrepancy resolution, and effective communication with the Sales and Distribution Teams to ensure seamless operations.

Primary Responsibilities:

• Run daily report to process all requests for a return of merchandise or report of a shipment discrepancy. Analyze requests, determine resolution requirements and process accordingly. Dispatch carrier and UPS labels for the return of product. Collaborate with the DCs to ensure returned merchandise is received promptly so that credits are posted to the customer in a timely manner.

• Manage and oversee the Smartsheet tracking system for various requests, including MSR/MDA, CS, Sales Consultant, and RMA Processing. Take a proactive role in investigating, analyzing, and resolving transaction discrepancies reported by departments such as distribution center operations, customer service, purchasing, and accounts payable. Ensure that each request is thoroughly addressed by collaborating with cross-functional teams to identify root causes and implement effective solutions, driving timely resolution and maintaining smooth operational flow.

• Collaborate with Procurement to assist with creating MSR for balancing inventory across all Distributions Centers ensuring the right product is in the right DC. Create MDAs to assist in moving discontinued/inactive/ expired products out of the DC as well as for donations to local charities.

• Monitor and identify aged open orders, working proactively to resolve any backorders or IT-related issues that may be preventing successful order closure. Collaborate with relevant teams to troubleshoot and address obstacles, ensuring orders are processed efficiently and timely. Take ownership of clearing backlogs and implementing corrective actions to streamline order fulfillment and minimize delays.

• Actively participate in virtual meetings with cross-functional teams, contributing insights, updates, and solutions to challenges. Facilitate communication and alignment between departments to drive operational efficiency.

Education:

Bachelor’s Degree preferred.

Experience:

1-2 yrs. experience working in an Office or Distribution Center (DC), including working knowledge of DC activities including receiving, shipping, cycle counting and all activities relating to inventory.

Skills:

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.

• Ability to effectively present information and respond to questions from vendors, distributors, management and inter-department staff.

• Capable of working with internal staff from other departments in a proactive and constructive manner.

• Ability to read, analyze and interpret a variety of instructions, communications, and reports provided in written, verbal, transactional or Excel spreadsheets format.

• Ability to plan, prioritize and execute multiple tasks/deadlines autonomously and shift priorities as necessary.

• Uses time effectively and able to work independently.

• Respond promptly to requests for service and assistance as needed. Follow up as needed.

• Attention to details and accuracy.

• Identifies and resolves problems in a timely manner.

• Gathers and analyzes information skillfully.

• Develops alternative solutions.

• Displays willingness to make decisions.

• Exhibits sound and accurate judgment.

• Makes timely decisions.

• Approaches others in a tactful manner.

• Reacts well under pressure.

• Follows through on commitments.

• Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner.

• Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access, and Outlook).

• Familiarity with PeopleSoft ERP and High Jump a plus.

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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