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Lead, Customer Service Representative - SYGMA - Charlotte, NC

Sygma Carolina

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Job ID R260995 Date posted 07/30/2026

Employment Type Full time

Company name US3081 Sygma Carolina (The Sygma Network, Inc)

Compensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Job Profile Summary Responsible for the management or provision of technical and/or non-technical customer service. Activities include: • In-person customer service, such as in-store greeting, customer service desk operations, in-store product returns, auto dealership customer service, etc. • Remote/virtual customer service via phone, email, online chat, or text • Technical or specialized virtual support, such as escalated customer issue support, post-sales product support, field service dispatching, etc. • Providing pre- and post-sales support, including quotations, sales order processing, etc. • Customer service and support within a banking branch, including and business general banking services

Description

Physical Demands

  • Work is primarily sedentary in nature
  • Most of the job is spent communicating with customers and other employees, therefore, they must be able to verbally communicate clearly
  • Data entry comprises a large part of the job and some filing is required
  • You will be required to lift 40 lb. boxes of paper several times per shift to replenish the printer supply
  • This task will require standing, stooping, bending, squatting and lifting
  • You will also have to walk to the Transportation Department to deliver packets on a hand cart which will require bending, pulling and pushing a cart for 600 ft (round trip) 10 times per shift


Mental/Visual Demands
You must be able to read text that is close and at a distance with or without correction

In addition, you must be able to perform manual tasks, hear, sit, reach, lift, bend, and interact with others

Working Conditions
100% of the job is spent in an office environment

Equipment Operated
A calculator, copier, fax, PC, Microsoft Office applications, telephone and mainframe printer are typical equipment used in this position

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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