Account Specialist-Project Coordinator (G&S)
Guest Worldwide - Somerset NJ
APPLY NOWEmployment Type Full time
Company name US2160 Sysco Guest Supply, LLCCompensation $54,100.00 - $81,200.00
Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.
Requirements The Account Specialist-Project Coordinator acts as the primary point person in addressing all customer service issues with respect to inventory, shipping, order entry, billing, etc. for contract manufacturing. This role supports the internal communication between order processing, fulfillment, manufacturing operations and logistics. This role requires expertise in managing customer interactions, resolving complex issues, and ensuring that service levels are met across the supply chain. This specialized skillset makes them a particularly valuable member of the customer service/sales team.
Description
Position Purpose:
The Account Specialist-Project Coordinator acts as the primary point person in addressing all customer service issues with respect to inventory, shipping, order entry, billing, etc. for contract manufacturing. This role supports the internal communication between order processing, fulfillment, manufacturing operations and logistics. This role requires expertise in managing customer interactions, resolving complex issues, and ensuring that service levels are met across the supply chain. This specialized skillset makes them a particularly valuable member of the customer service/sales team.
Primary Responsibilities:
Serve as the primary point of contact for key customers, developing and maintaining strong, professional relationships. Receive and process orders in an accurate and timely manner. Processes and resolves RMAs, billing and shipping discrepancies, and product substitutions in a timely manner.
Respond to customers inquires/requests for information concerning orders, deliveries, or problems (such as product quality, delivery problems, delivery schedules or product availability) all in a considerate and professional manner. Communicate frequently with Sales, Operations, Procurement, Supply Services and all other internal teams to review and resolve customer issues via email, phone, and Microsoft Teams. Provide specialized paperwork, documentation, or reporting as needed.
Works closely with the Contract Manufacturing Team to develop SOPs and process improvements for conducting business with the specialty customers they are supporting. Elevates issues and communicates effectively with the sales lead and Project Management team for the respective accounts they support.
Maintain and provide regular reports on key customer service metrics such as on-time delivery, order accuracy, and customer satisfaction levels.
Education:
High School Diploma or equivalent required.
Some college and/or an associate degree preferred.
Experience:
2+ years of progressive experience working in a fast-paced Customer Service Department; account management is a plus.
Skills:
Strong interpersonal skills that build rapport and trust.
Knowledge of various sales methods and techniques.
Exceptional communicator, oral and written. Bilingual a plus.
Pleasant and professional telephone presence.
Detailed oriented with strong organizational skills.
Proficient with basic computer hardware and software (Microsoft Office).
Ability to exercise good judgment, work hybrid and make decisions with limited supervision.
Works well under pressure and balance multiple tasks.
Strong product knowledge, along with a consultative demeanor.
Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
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Benefits
At Sysco, we offer a benefits package that meets the unique needs of our diverse team of colleagues, from a medical plan with a variety of options to choose from, all the way to a 401(k) plan that allows our people to work and plan for the retirement they dream of.
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