Customer Service Representative-Sales

Job Description

Company: Metro Poultry, Division of A.M. Briggs, Inc. (354)
Location: US-MD-Landover
Zip Code: 20785
Minimum Level of Education: High School or Equivalent
Minimum Years of Experience: 0-1
Position Type: Exempt
Travel Percentage: 0

 

More information about this job:

 

POSITION SUMMARY:

The customer service representative provides, professional, courteous friendly service and support to the outside sales team members. They accurately process incoming orders via fax, phone and/or email, resolve any customer issues, maintain customer order guides and call lists. Some Sundays and holidays may be required.  

 

The hours of this position is 2pm to 11pm Monday through Friday.  

Brief role description

 

The primary purpose of the Customer Service Representative is to represent the company in a professional and personable manner by taking customers’ orders, inputting them correctly into the order-entry system to ensure proper delivery, and to troubleshoot customer inquiries and requests, all in a timely manner.  The CSR provides a support system to the Sales Associate while maintaining customer satisfaction, with the ultimate goal of enhancing sales.

Primary areas of responsibility

  • Order Taking – Receives orders, change in product, or change in service requests from customers via phone, email or fax.  Also, may call customers for orders as requested by Sales Associate.  Prepare Customer Call Sheets each morning, if required.   Inputs required information into order-entry system.  Informs customers of unit prices, shipping date, any anticipated delays, and any other information requested by customer.  Check inventory status and notifies purchasing dept of any orders that display low or out of stock status.  Prepares invoices and shipping documents.  All done in a professional and courteous manner; building  and maintaining customer relationships.
  • Account Maintenance - Works with Sales Associates to keep account activities up to date.  Enter new customer data and other sales data for current customers to ensure that the order-entry system has the most recent customer information.  Creates order form and price letter, and enters data into computer.  Updates customer price letters with items, substitutions and other pertinent notes.  Uploads price letters and other requested documentation to the appropriate database system.  Completes customer Bid Sheets, as required.  Compiles statistical data, and prepares various reports for sales team and management, as requested.  May also be responsible for accounts receivable.
  • Problem Solving / Troubleshooting – Handles complaints concerning product, delivery, or services rendered, either directly or refers complaints or service failures to appropriate department for investigation.  Confers with production, sales, shipping or transportation to expedite or trace missing or delayed shipments.

 

Minimum Education

High School Diploma or GED

 

Minimum Experience

1-3 years related experience and/or training; or equivalent combination of education and experience

 

Applicants must be currently authorized to work in the United States.

 

Metro Poultry, Division of A.M. Briggs, Inc. (354) is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

 

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Employment Type: Full Time