Market Dir, Customer & Competitive Intelligence

Job Description

Sysco Associate Apply - Click Here

Company: Corporate Enclave
Location: US-TX-Houston
Zip Code: 77077
Minimum Level of Education: Bachelor's Degree
Minimum Years of Experience: 6
Position Type: Exempt
Travel Percentage: 0

More information about this job:  

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why we’re at the heart of food and service.


Position Summary: As the director of the market, customer and competitive intelligence team, he/she will be responsible for providing critical market, customer and competitive intelligence and insight that will help inform ST and LT strategic decisions.  This includes leading the development of a customer planning approach that leverages the collective outputs from the CI team.  The individual must have very strong communication and analytical skills and ability to work with and influence operating teams across the organization to implement initiatives.  He/she must also be able to collaborate with other members of the Strategy, Insights and Analytics team to build processes/tools that will drive the insights to support the Customer 1st mindset at all levels


Primary Responsibilities:

Market Intelligence:

  • Drive implementation of new market sizing and segmentation approach
  • Lead adoption and integration of market map approach into operating rhythm of the company so that the tool and strategic thinking becomes ingrained across the organization
  • Lead the creation of new segmentation approaches (market maps) which drive strategic action for the enterprise in all functional areas
  • Provide strategic recommendation on Sysco’s opportunity for growth within each market segment (working with Sr. Director Strategy & Performance analytics)
  • Own and negotiate third party data relationships with Technomic, CHD, Yelp, etc.

Customer Intelligence:

  • Lead creation of customer planning tools and insights (in collaboration with VOC research) to help guide customer prioritization and strategy
  • Leverage customer insights and analysis of 3rd party data to determine which customers Sysco should win with over next 3-5 years
  • Develop a strategic customer segmentation approach that can be leveraged initially with national accounts and then across operating companies for priority segments (ex – restaurants, national grocery, etc.)
  • Lead adoption of customer segmentation approach across the organization
  • Drive customer data and taxonomy work in connection with market map(s)

Competitive Intelligence:

  • Drive work to create an integrated competitive intelligence tool, training and process
  • Create continuous feedback\listening tool to scale\share MA knowledge (working with research director)
  • Create outside in profit analysis of the competition regardless of ownership
  • Create sustainable insight regarding competitive financial performance
    • Regular reporting and analysis against publicly traded competition
    • Outside in models to understand where\how competition makes money
  • Develop deep and ongoing understanding of competitor's value proposition to inform future Sysco offers


Education: BS/MS degree in Business, Economics, Accounting, Market research or related field

Experience: 7+ years in business strategy, intelligence, marketing, corporate analytics, market research or similar job function


Technical Skills & Abilities:

  • Experience in developing and implementing internal business processes, particularly market intelligence and customer intelligence
  • Excellent communications skills, including persuasive writing and presentation skills
  • Excellent analytic and problem solving skills
  • Strong experience in leveraging 3rd party data sets a plus
  • Ability to understand and analyze competitive and customer P&Ls
  • Experience working in the context of a large, complex organization where working across boundaries and leading through influence are critical to success
  • Demonstrated success in leveraging personal foresight and judgment to tap into and leverage "unconventional" intelligence sources across the industry
  • Leading a team of high-performing, results-oriented professionals
  • Strong communication and collaboration skills
  • Analytical ability to work at an abstract level and gain consensus
  • Leader/doer with ability to operate effectively and influence others in a matrix organization
  • Self starter with strong ability to lead and develop a new team
  • Experience in a start up-like environment and ability to foresee the needs of the organization, plan accordingly and direct the team to achieve quick wins and long term success
  • Professional attitude, service orientation, strong work ethic; superb team player
  • Excels in nebulous environments where the path to address a problem is not always clear or direct
  • Approaches every problem with an outside in perspective first and does not allow the status quo to influence your analysis


Applicants must be currently authorized to work in the United States.

Corporate Enclave is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Employment Type: Full Time