Customer Service Representative

Job Description

Company: FreshPoint Connecticut
Location: US-CT-Hartford
Zip Code: 06114
Minimum Level of Education: High School or Equivalent
Minimum Years of Experience: 1
Position Type: Non-Exempt
Travel Percentage: 0

 

More information about this job:

 

OVERVIEW:
We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why we’re at the heart of food and service.

 

THE POSITION:

The Customer Service Representative will maintain and increase market share by satisfying customer needs and meeting management objectives.

 

Essential Duties:

  • Input orders into computer system correctly
  • Pull orders from the PC and process correctly
  • Communicate issues/concerns to appropriate personnel effectively and timely
  • Maintain existing customer base through effective customer service skills
  • Identify lost/split customers and inform manager
  • Foster solid working relationships with other departments
  • Follow through with customer requests
  • Operate the phone system
  • Maintain open communications with Produce Specialist
  • Answer phone calls in a timely manner
  • Notify customers daily of items stocked out or substituted
  • Receive inventory into the computer
  • Filing documents properly
  • Update spread sheets
  • Other duties as assigned

 

Education:

  • High school diploma or equivalent

 

Minimum Experience:

  • Proven ability to communicate effectively to satisfy the customers’ needs
  • General understanding of distribution and warehousing procedures preferred
  • One (1) year experience in a sales related or call center position preferred

 

Skills:

  • Proficient in MS Office
  • Experience with AS400 preferred
  • Ability to sit and work at a P/C for extended periods
  • Strong telephone communication skills
  • Able to work in a fast pace environment

 

Applicants must be currently authorized to work in the United States.

 

FreshPoint Connecticut is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

 

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Employment Type: Full Time