Customer Service Manager

Job Description

Company: Newport Meat Northern California
Location: US-CA-Fremont
Zip Code: 94539
Minimum Level of Education: Bachelor's Degree
Minimum Years of Experience: 5
Position Type:
Travel Percentage: 0


More information about this job:


Newport Meat Northern California



The primary purpose of the Customer Service Manager is to motivate, plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.



Problem Solving / Troubleshooting – Handles complex and escalated customer service issues concerning product, delivery, or services rendered, either directly or refer complaints or service failures to appropriate department for investigation.  Confers with production, sales, shipping or transportation to expedite or trace missing or delayed shipments.

Administrative – Responsible for the training and development of the Customer Service team.  Responsible for CMP development and tracking; performance reviews.  Develop and implement customer service policies and procedures.  Define and communicate customer service standards, helping to build good customer relations.  Plan, prioritize and delegate work tasks to ensure proper functioning of the department.   Reviews credit memos for accuracy and completion, and processes, accordingly.  Reviews and approves schedules, including vacation time and leaves of absence requests.  Approves timesheets.  May determine which CSR works with what salesperson.  Schedules and leads monthly staff meetings. 

Support to Sales and Customer Service Teams – May take overflow calls and input orders.  Runs usage reports for both salespeople and CSR associates.  Make sure that the salesperson and CSR are working cohesively, resolving any issues.  May back-up receptionist when needed.  Liaise with company management to support and implement growth strategies.  Co-ordinate and manage customer service projects and initiatives.





Minimum Required:

Relevant  Bachelor’s Degree



Years and type of experience

Minimum Required:

At least 5 years customer service supervisory experience.  In-depth product knowledge. Proficiency in company order system. Call center experience preferred. Food Manufacturing experience preferred.



Type and proficiency

Minimum Required:

Customer Service Focus – interest and enjoyment in working with people

Supervisory Skills

Communication Skills – polite and tactful

Problem analysis and problem solving

Decision making

Planning and Organizing



Presentation Skills

Able to work calmly under pressure (stress tolerance)





Applicants must be currently authorized to work in the United States.


Newport Meat Northern California is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.


This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Employment Type: Full Time