Sysco Careers

Team Leader, Identity Management

Houston, Texas
Human Resources

Job Description

Company: Corporate Enclave
Location: US-TX-Houston
Zip Code: 77077
Minimum Level of Education: High School or Equivalent
Minimum Years of Experience: 2
Position Type: Exempt
Travel Percentage: 0


More information about this job:


At Sysco, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We are looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why good things really do come from Sysco.


This position will be housed at Sysco SBS- Cypress, TX. 


Lead Developer/Engineer, Identity Management:


Brief description: Responsible for designing technical solutions to be architected in support of the environment and its corresponding business requirements, and providing the team with the technical direction and support required to ensure that solutions are deployed and maintained in an appropriate and efficient manner.


Educational requirements:

  • High School Diploma required, Bachelor’s Degree or equivalent preferred
  • Strong understanding of the Identity and Access Management space
  • 2+ years of Security experience
  • 1+ years of experience developing IAM components/custom adapter (TDI/SDI) development
  • IBM Tivoli/Security Identity and Access Management preferred (ITIM/ITAM and/or ISIM/ISAM)
  • 1+ years of J2EE and Internet Technologies experience preferred
  • Understanding and experience with SSO federation and architecture preferred


Special requirements:

  • Strong understanding of database and directory architectures and implementation
  • Familiarity with managed resources and their respective APIs
  • Strong understanding and experience with Web services and methodology
  • Highly process-oriented
  • Strong configuration management skills
  • Possesses skills to oversee and troubleshoot continued IDM implementations
  • Able to work in a dynamic environment and quickly adapt to changes in timelines and sequences
  • Able to work off hours when required
  • Able to work directly with team members and end-users in stressful situations
  • Able to provide team members with guidance and direction, as well as coach and train team members
  • Able to solve complex problems through research and technical detective work
  • Able to learn new technologies and processes quickly
  • Excellent communication and interpersonal skills


Description of Responsibilities:

  • Develop complex IAM components required to manage legacy (non-web based) applications, including but not limited to custom adapter using SDI/TDI development
  • Document and train team to support solutions architected and developed
  • Provide IDM developers with technical development direction and coaching
  • Recommend, document, and socialize design of underlying technical solutions
  • Work with technical teams and partner organizations to validate that technical components have been configured appropriately
  • Assist with the prioritization of managed system / application rollouts
  • Monitor and assess stakeholder needs and priorities for management of user profiles and access rights
  • Administrate and support L3 incident support requests for MFA, SSO and SSPR toolsets
  • Assist with the development and implementation of policies and procedures across IDM System instances
  • Ensure appropriate review of issues encountered in steady state production environment, consolidating all information from team members, and communicating root cause and proposed resolution to management
  • Contribute to the development of components to report on performance against defined SLAs
  • Ensure that the level of error handling required to ensure that all solution issues are identified and reported upon to the appropriate parties has been built into all components, facilitating alignment with SLAs
  • Contribute to the maintenance of IDM System configuration, including Policies, Services, Reports, and Lifecycle Rules
  • Establish the design, and contribute to the maintenance connectors and resource adapters to managed resources
  • Develop and manage SSO implementations from an associate, B2B, B2C perspectives
  • Assist with the management of configuration and ongoing support
  • Review code and configuration developed for workflows, adapters and business rules, validating alignment with overall solution design
  • Support bulk user loads for processing large scale user adds, modifications, and/or revocations
  • Troubleshoot complex technical issues being encountered by end-users, and work with the team to ensure that the appropriate actions are taken to address such issues
  • Escalate incident recurrences to Management for review
  • Architect, configure and maintain the IDM System components
  • Review and approve / reject change requests based upon the validation that all necessary change management requirements have been fulfilled from a Technical standpoint
  • Diagnose and resolve hardware, software, and user application issues
  • Monitor IDM System performance and collaborate with hardware and software support to align processing and storage capacity accordingly
  • Implement IDM System policies, procedures, and configuration standards
  • Monitor the IDM System infrastructure for potential security vulnerabilities and taking appropriate resolution steps
  • Monitor IDM System alerts and error conditions
  • Propose IDM System enhancement and/or integration designs
  • Implement appropriate data classification controls, user groups, and roles within the IDM System, addressing local privacy and data protection requirements
  • Support testing of IDM System enhancements and integrating with managed platforms and applications, resolving technical issues as appropriate
  • Coordinate IDM System upgrades and the application of security patches
  • Monitor IDM audit data regularly for security and policy violations
  • Notify management of continued issues being introduced through current processes, or due to potential lack of clarity around appropriateness, resulting in inappropriate actions being taken by the team
  • Participate in information gathering sessions with business users, collecting requirements, and communicating the appropriate design to meet collected requirements to team members
  • Participate in cross-team design reviews, providing teams with guidance and direction based upon best practices for Sysco
  • Train team members on the appropriate means of dealing with specific requests and/or issues, from a technical, procedural, and communication perspective
  • Ensure that significant and/or questionable requests and/or issues are appropriately escalated to management


The above information has been designed to indicate the general nature and level of work performed by associates within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.



Applicants must be currently authorized to work in the United States.


Sysco is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.


This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Employment Type: Full Time

ReqID: 75474