Sysco Careers

Sr. Specialist, Freight Expense & Claims Mgmt

Houston, Texas
Supply Chain

Job Description

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Company: BSCC Corporate
Location: US-TX-Houston
Zip Code: 77077
Minimum Level of Education: Bachelor's Degree
Minimum Years of Experience: 5
Position Type: Exempt
Travel Percentage: 0

More information about this job:  

At Sysco, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We are looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why good things really do come from Sysco.



The Sr. Specialist, Freight Expense and Claims Management (FECM) is responsible for providing support and guidance to the FECM specialists to ensure effective execution of, and to drive continuous improvement solutions in, the daily review, audit, and processing of (i) carrier freight invoices and adjustments, (ii) supplier and OpCo detention and (iii) freight cargo claims managed by the FECM team within Sysco Corporate Logistics. Includes, but not limited to, any and all Sysco managed inbound freight shipments within our TMS (Transportation Mgmt. System) servicing operating companies, affiliates, and/or subsidiaries. The Sr. Specialist will be the Subject Matter Expert (SME) and the "go to" person for the FECM Specialists. Additionally, they will display leadership qualities and be a trusted source of information and inspiration for the team.

This role manages high transaction volume with a degree of complexity; there is no one-size-fits-all approach or solution across a vast 3rd party carrier partner and Sysco operating company network. Maintaining proper controls and ensuring accurate and timely processing that complies with Sysco contractual obligations and company policies is paramount.


    1.Responsible for, and performs, any combination of inbound freight invoice auditing and payment, and freight claims management. Acts as a SME (Subject Matter Expert) for the FECM team, will own select carrier accounts, claims, and/or other situations that have the greatest risk to service and cost for Sysco and our customers.

    2.Actively evaluates, develops, and improves any and all related procedures, job aids, and/or work instructions pertaining to the FECM function. This includes, but is not limited to, the review, analysis, and study of existing carrier accounts, operating company claim events, internal processes and workflows and TMS configurations to improve productivity, service and quality, and to reduce costs. Will lead training efforts for the team, to include on-boarding new associates and will establish effective cross-training plans to improve the depth and skill within the FECM team.

    3.Will serve as a project lead, key change agent, and/or critical resource to help drive continuous improvement efforts via direct collaboration with internal and external stakeholders, which includes, but is not limited to, Corp. Logistics (Systems & Analytics, Carrier Development, National Inbound Transportation Center, Market Logistics and Global Trade & Compliance teams), Accounts Payable, Operating Companies and 3rd party intermediaries (e.g. carriers).

    4.High sense of urgency and a self-starter, who thrives to be the SME for FECM and participates as required in non-FECM projects or initiatives that have been selected by Corp. Logistics.

    5.Evaluates the FECM volume and workload demands against resource capacity. Recommends and supports appropriate team and individual workload levels and prioritization. Assists in resolving resource capacity and assignment gaps.

    6.Provides regular reporting for the leadership and data analysis for the team. Must be able to communicate effectively across all levels within the organization.

Education and / or Experience:

  • Bachelor’s degree plus 5 years’ experience required.
  • Bachelors in either accounting/finance, logistics, supply chain, computer science, or engineering disciplines highly desirable. Master’s degree is a plus.
  • Specific experience with accounting related functions, such as Accounts Payable, Invoice & Audit, Accounts Receivable, or similar, is highly desirable.
  • Import/Export and/or Supply Chain/Logistics related experience desirable.

Certificates, Licenses and Registrations:

  • Professional certificates are desirable, but not required.

Professional Skills:

  • Computer Proficiency: intermediate level in Microsoft Excel, Word, Access and PowerPoint required. Expertise in Microsoft Excel and Access desirable.
  • TMS (Transportation Mgmt. System) proficiency highly desirable.
  • Attention to detail: closely monitor every dollar, be accurate, and make sure everything is in order before processing.
  • Math: comfort with numbers, basic equations and their relationships.
  • Analytical: comfort and capabilities to evaluate complex numbers and find disparities, cost saving opportunities and new solutions.
  • Communication: both written and verbal, to include being a great listener. Adaptive communication style based on audience.
  • Self-Motivated: impeccable follow-up skills and demonstrate a strong sense of urgency.
  • Organization & Time Management: effective and efficient handling of multiple tasks.

Physical Demands:
Regularly required to sit at an office workstation and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.

Working Conditions:

  • Location: resides within our corporate Logistics offices located on Enclave Parkway, Houston TX. Team based open area work environment with low to moderate noise level.
  • Hours: normal business hours, Monday through Friday, and be willing and able to work overtime and mandatory days set forth by the organization on short-notice.
  • Will carry company issued laptop; expected to have remote access to Sysco systems/servers at all times.
  • Travel: <10%

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employeewill be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.


Applicants must be currently authorized to work in the United States.

Sysco is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Employment Type: Full Time

ReqID: 66891