Sysco Careers

Customer Service Manager

Landover, Maryland
General Management


Job Description

Company: Metropolitan Meat, Seafood, and Poultry
Location: US-MD-Landover
Zip Code: 20785
Minimum Level of Education: High School or Equivalent
Minimum Years of Experience: 3
Position Type: Exempt
Travel Percentage: 0

 

JOB SUMMARY:

 

The customer service manager is responsible for leading all inside sales team members and activiites. This includes both Metropolitan’s direct business and intercompany, USBL sales. They will provide the proper training and leadership that will enhance our position as an industry customer service leader; all while meeting the organization’s goals for operational efficiencies and effectiveness.  Must have Food Service Experience.

 

Primary Duties & Responsibilities:

 

Inspire, mentor and train team members in these specific areas:

 

  • Computer system
  • Product knowledge
  • Customer Service SOP’s
  • Conflict resolution
  • Team selling
  • Build, develop and empower the team to achieve customer’s confidence in our ability to provide first class customer service.
  • Plans, coordinates, and manages office schedule to ensure proper customer service coverage while maintaining department overtime goals. 
  • Provide motivation and team building for optimum performance.
  • Evaluate and improve order entry processes to ensure accuracy and efficiency.
  • Manage all payroll activity for the team members including time cards and vacation schedules.
  • Collaborate with the sales manager to pair sales consultants’ team members with customer service reps for a team selling concept.  
  • Coordinate with the Merchandising and Marketing departments to help promote and sell new products, slow moving or discontinued inventory products.
  • Participate in monthly sales management meetings.
  • Develop and manage customer service metrics that drive the desired results.
  • Plan and coordinate customer service weekly huddles to review goals & objectives.
  • Manage & collaborate with HR regarding hiring, training, performance evaluations (CMP’s) and accountability (both recognition & disciplinary actions).

 

ABILITIES AND SKILLS:

 

  • Strong computer skills with intermediate to advanced knowledge of Word, Excel, PowerPoint and Outlook.
  • Must possess strong interpersonal & leadership skills
  • Must be highly organized & detail oriented.
  • Must be able to remain composed in a high-pressure, fast paced work environment
  • Must be a logical and creative problem solver

 

Education:

 

Bachelor’s degree in a related field (e.g. business administration) or equivalent educational level preferred.

 

Required Minimum Experience:

 

3-5 years’ customer service related or supervisory experience.

Must have Food Service Experience

 

Preferred Experience:

 

6-8 years’ customer service supervisor or manager experience

Working knowledge of a Metropolitan’s Sales processes, organization and product categories

 

For questions regarding the status of your application, please call 301-772-0060

 

Applicants must be currently authorized to work in the United States.

 

Sysco is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

 

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Employment Type: Full Time

ReqID: 63127