Sysco Careers

Inside Sales (CSR)

Tampa, Florida

Job Description

Company: FreshPoint West Coast
Location: US-FL-Tampa
Zip Code: 33610
Minimum Level of Education: High School or Equivalent
Minimum Years of Experience: 1
Position Type:
Travel Percentage: 0


More information about this job:


Job Title:          Customer Service Representative                     Reports To:      VP of Sales

Department:      Sales                                                                Approved by:    Jeremy Schirle

Company:         FreshPoint                                                        FLSA Status:    Non-exempt

Location:          FreshPoint West Coast Florida                          Date:    08/27/17          



Basic Job Concept:

Maintain and increase market share by satisfying customer needs and meeting management objectives


Key Relationships:


Vice President of Sales

Assistant Sales Manager

Produce Specialists

Department Managers



Educational Requirements:

  1. High School Diploma or equivalent.


Experience Requirements:

  1. One (1) year experience in a sales related position preferred.


Specific Responsibilities:

  1. Be available to work nights and Saturday or Sunday.
  2. Identify customer needs/requests and satisfy them profitably.
  3. Follow through and take ownership with all customers.
  4. Notify customers daily of items T.O. or substituted.
  5. Understand edit procedure, operate the phone system
  6. Maintain existing customer base through effective customer service skills.
  7. Identify lost/split customers and inform manager.
  8. Notify Produce Specialists of new/lost customers immediately after knowledge.
  9. Advise customers of operational procedures (special orders, call-in cutoff, etc.)
  10. Input orders into computer system accurately and perform to specified company goals.
  11. Effective communication to customers on market conditions.
  12. Introduce new items to customers and suggestively sell.
  13. Foster solid working relationships with other departments.
  14. Maintain open communications with other account coordinators.
  15. Spend at least 4 hours a day max ready in the Queue Cisco Call system.
  16. Never leave sales office with less than one (1) person.
  17. Attend sales meetings weekly.
  18. Contact all customers weekly and visit on designated road days.
  19. Coordinate donations through manager.
  20. Sell items off the hot sheet weekly
  21. Input Purchase Orders for FreshCuts
  22. Work with Purchasing on big orders
  23. Do Nightly Sales edits to increase customer fill ration and reduce key errors



The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential duties and responsibilities of this job.


  1. General understanding of distribution and warehousing procedures preferred.
  2. Proven ability to communicate effectively in a positive manner, follow through on directions and organize effectively to satisfy the customers’ needs.




Physical Requirements:

The Physical demands here are representative of those that must be met by an associate to perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.  An individual should contact his or her supervisor or the human resources department if he or she believes that an accommodation is needed.


While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; reach with hands and arms, and sit for extended periods and perform repetitive movements in wrists and arms on a frequent basis.  The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Work Environment:

Work is typically performed indoors in a climate controlled office environment at a desk or table requiring sitting, standing and stooping; and must occasionally lift and/or move up to 70 pounds.  The noise level in the work environment is usually quiet to moderate.  The employee is occasionally exposed to congested and high traffic areas and moving mechanical parts and vehicles, including but not limited to forklifts, single pallet jacks, electric walk behind jacks, and hand carts.  The employee is periodically exposed to varying climates with temperatures ranging from zero to ninety-five degrees Fahrenheit.


This Job Description is not an employment contract.  The company reserves the right to change the job description and the job duties at any time without notice.  I certify that I understand the job description, I possess the above qualifications, and that I can perform each of the above functions with or without an accommodation.


Applicants must be currently authorized to work in the United States.


Sysco is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.


This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Employment Type: Full Time

ReqID: 62004