FEED YOURGROWTH

Employment Type Full time

Compensation Range The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

Requirements Reporting to the Customer Success manager, the CSP is responsible for analysis and execution of business processes intended to support successful management of the customer experience.  Will be proficient with all technology needed to support these processes.  Must be able to manage multiple activities and prioritize to meet multiple deadlines. Acts as secondary point of contact to customers and responsible for managing communication with stakeholders internally and externally.

Description Job Summary: Reporting to the Customer Success manager, the CSP is responsible for analysis and execution of business processes intended to support successful management of the customer experience.  Will be proficient with all technology needed to support these processes.  Must be able to manage multiple activities and prioritize to meet multiple deadlines. Acts as secondary point of contact to customers and responsible for managing communication with stakeholders internally and externally. Duties and Responsibilities: Responsible for achieving service level and customer satisfaction targets through day-to-day account management activities. Business event management including (but not limited to): Support customer needs including field communication, reporting analysis, recovery planning, customer updates as needed for LTOs, OGMs, etc. Creates and maintains order guides and charts Supports new customer onboarding efforts Inventory management LCC lead house activities General customer inquiries and requests Acts as liaison with stakeholders to ensure appropriate awareness of account activities and escalates issues as needed Owns project management for multiple concurrent customer facing initiatives Maintains relationship with multiple customer through regular direct interaction.  Identifies opportunities to provide exceptional customer experience.  Executes ad-hoc activities as needed. Review and mentor Coordinators in best practices for data analysis and presentation. Participates in training as needed to continuously develop skill set to support standardized processes Develop ideas and tools to improve usability of Sysco’s internal data sources. Work cross functionally to automate or improve existing processes to streamline accuracy and performance. ​ Qualifications: Education Required High school diploma or equivalent (GED) Education Preferred Bachelors degree in Business/Sales/Marketing or related field Experience Required 4 years in an analytical or customer support role, preferably in a B2B sales environment Experience Preferred Food Service experience, experience within a large matrixed organization, supporting multiple large customers, proven performer Technical Skills and Abilities: Ability to manage multiple complex customer facing projects Quantitative problem solver; analytical thinker who can draw conclusions from multiple data sources Entrepreneurial spirit; embraces change and the challenge to innovate that comes with it Excellent verbal and written communication skills comfortable sharing independent thoughts and conclusions Ability to prioritize work to meet deadlines while managing multiple workstreams Able to work collaboratively across corporate functional areas to achieve positive results Proficient with technology including Microsoft office suite (Excel, PowerPoint, Word), Salesforce, SUS, RME, DPR and reporting platforms Ability to create and analyze transnational reporting and draw conclusions that can be socialized to appropriate stakeholders Ability to work independently, manage time and prioritize activities Additional Requirements: Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Travel Requirements: 10-15% regional and national travel may be required Work Environment: Office environment.  Potential for remote work environment exists

Overview Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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